Technical Support Engineer (1-3 yrs) Bangalore (Others)
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1d ago
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Job description

  • Work with a team of engineers and data analysts to meet the objectives of
  • 24 x 7 Remote Monitoring,
  • Technical Support to development team, field team and customer
  • Responding in a time bound manner to customer requests and queries,
  • Bridging between Customers, Field teams& Development teams, and also providing regular analysis of data to interpret health product supplied to customer.
  • Requires high level of skill sets in Communication, Client interaction, Work flow, Team building / development.
  • Technical skill sets includes (but not limited to) -
  • Understanding the operations & maintenance (O&M) of Telecom towers especially for passive infrastructure - Power, Fuel, Environment, Access / Security, Alarm escalations
  • Understanding the essence of Remote Monitoring (of the above mentioned passive infrastructure in telecom towers) and the advantages thereof, it brings to customer.
  • Quick learning ability to get complete picture of Invendis RMS solution - Hardware (device features & capabilities), Software (application features & capabilities).
  • Data analysis skills - to be able to analyze & apprehend situation (health of equipment) at site based on the received data and present meaningful & value added reports.
  • Follow standard processes and procedures of Support team.
  • Identify and escalate priority issues as per Client specifications.
  • Redirect problems to appropriate resource / department.
  • Offer alternative solutions where appropriate with the objective of retaining customers- and clients- business.
  • Stay current with system information, changes and updates
  • B.E. in Electrical / Telecommunication / Computer Science.
  • 1to3 years- experience in Telecom domain with exposure of working in NOC.
  • Should have worked within a team of engineers in areas of Customer support / Application Support /
  • Total education years of 10+2+4 (minimum)
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