Customer Service Representative
Infoblox
Trivandrum, Kerala
2d ago

Description

Infoblox is seeking a Customer Service Representative (OFF Role) to join our team in Trivandrum. This role will report to the Manager Customer Support.

Customer Service Representative will be responsible for providing assistance to Infoblox customers. This involves responding to customer inquiries via phone, emailandweb, diagnosing / analyzing problems, and providing workarounds to customers.

Responsibilities

  • Provide assistance to Infoblox customers on administrative and non-technical issues
  • Recommend new and existing solutions, which involves enhancing application / systems functionality, features and defect repair.
  • Be intuitive and inventive by providing solutions and workarounds for customers.
  • As a 24x7x365 organization, shifts, work on holidays and on-call responsibilities may be required.
  • Skills & Requirements :

  • 1+ years’ experience in handling International customers (US, UK or Australia) via phone.
  • Excellent verbal and written communication skill
  • Strong customer service skills.
  • Outstanding analytical and organizational ability.
  • Self-starter withthe abilityto multi-task in a high-pressure, fast-paced, fast growth environment.
  • Team player.
  • Willingness to relocate to Trivandrum
  • Willingness to work in night shift.
  • Perks

    Why do people want to work for Infoblox?)

  • Work with a world class Team in a rapidly growing company.
  • Opportunity to work with network teams from different companies worldwide.
  • Onsite Yoga Classes
  • In-house fitness centre and gaming zone
  • And many, many more perks
  • It’s an exciting time to be at Infoblox. We are the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologies and having fun along the way.

    Infoblox offers a fast-paced action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships.

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