Manager - Service Delivery
Mumbai, IN
14h ago

Required Skill

Process - IT Service Management Service Catalogue Management

Functional - IT Operations Management Financial Management

Behavioral - Aptitude Managerial Skills

Process - Design Process / Methodologies, Understanding of Failure Mode Effects Analysis (FMEA)

Process - IT Service Management Managing Change

Functional - IT Operations Management Business Relationship Management

Behavioral - Microland Skills Execution Excellence


1. Technology : Have Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software & Hardware Raid, Clear network fundamentals & topology

2. Business Development : Understand and New Business cases and client needs, Understand and Develop new structure of Organization and effective Solution, Demonstrate delivery methodology to Prospective clients, Costing and Pricing for new Business cases

3. Strategy and Synergy : Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas, Identify and Define new delivery methodology, Identify and Define skills and capabilities of new managers, and identify needs for development, Identify different thresholds for achievements.

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