So what does an IT Helpdesk really do? Think of yourself as the one responsible for providing professional and efficient helpdesk support in a multi-
site customer experience environment, so not just anyone is qualified for this role. We make sure we get the best of the best! After all, we are a ridiculously good company, and our leaders are top notch, highly skilled and experienced.
Now we need your full concentration because it’s time to imagine what it’s like being an IT Helpdesk.
Imagine yourself going to work with one thing on your mind : that you will serve as the first point of contact in receiving all IT related requests, trouble tickets, and act as an escalation point.
As you tackle your new tasks for the day, you know that it comes down to one thing : that your work is time sensitive and business critical, therefore a strong work ethic, sense of urgency, and commitment to quality work is required.
As an IT Helpdesk, you will provide the following : Google Apps support services for end-user email management, Microsoft Active Directory support services for end-
user management, and cloud-based application support services for end-user management (example Skype etc.). You will work on incoming service requests and add to internal knowledge repository system.
You will also explain the procedures in writing to teammates and end-users in a clear and concise manner. Of course, you need to follow the existing processes related to incident management, change management, new hire and leaver process, and software license tracking.
You are also expected to follow the department’s operational procedures and policies in a manner consistent with company goals, industry best practices, and regulatory requirements.
Other tasks may be assigned.
So, do you have what it takes to become an IT Helpdesk?
So, what is it we’re looking for? Well since this is an IT Helpdesk post, we need someone who has at least 1 year of relevant experience is an IT Helpdesk.
Also, we need someone who has a Bachelor’s Degree in Computer Science, Computer Engineering, Engineering Communications, and or equivalent.
Can you communicate well with all kinds of people? Can you write in English well? If your answer is yes, then we want to talk to you.
We’re also looking for someone who possesses excellent customer service, someone who’s proactive, and is self-motivated with a demonstrated ability to self-
manage job responsibilities, adhere to defined processes and meet service level user commitments.
Just like any job, we would like someone who’s a team player and can work in a rapidly changing environment. Are you organized and deadline oriented?
Are you able to identify risks and quickly resolve issues? If yes, then we need you. Oh yeah, you must also be willing to work on a rotational shifting period across multiple locations.