Help Desk Admin
Lore Software Solutions Pvt. Ltd
2d ago
source : Shine

Analyze and coordinate purchase orders and invoices daily

Manage communications for purchase orders with vendors; serve as main point of contact for vendors

Maintain knowledge on all open purchase orders and report to management accordingly

Provide administrative support for Purchasing Management

Document internal procedures

Create tickets and escalate to the right team.

Follow up on outstanding requests and ensure timely resolution

Follow up with customers to ensure issue has been resolved

Monitor Service Desk tickets assigned to the queue and process first- in first- out based on priority What you will need :

Advanced level proficiency with MS Excel

Clear communication skills is a must

Strong multitasking skills

Must be dependable OTHER REQUIREMENTS :

Respond to queries either in person or over the phone.

Respond to email messages for customers seeking help.

Ask questions to determine nature of problem.

Follow up with customers to ensure issue has been resolved.

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