Support Escalation Engineer
Microsoft
Hyderabad, Telangana, India
3d ago

Our Organization :

Do you have a passion for Cloud Services? Do you want to be a key technical leader in a rapidly growing & profitable Enterprise cloud service?

Does building the Services infrastructure of a cloud service excite you? If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to drive the evolution of Microsoft Azure Rapid Response Support while keeping customer satisfaction as the top priority! This is an opportunity for you to be constantly learning as the Platform expands to provide broader capabilities to our customers, enable customers using a service rather than on premise Microsoft products, and to work in collaboration with multiple Microsoft teams inside of Customer Service & Support (CSS), Engineering and Operations teams.

Our Culture :

Our culture is built around attributes that drive our every decision, and our every action.

  • Our Role :
  • As a Support Escalation Engineer, you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise customers.

    You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios and problem-solving collaboration.

    As a member of this organization, you will benefit from access to a comprehensive panel of experts

    Requirements : Preferences :

    Preferences : Soft Skills :

    Soft Skills :

    Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

    Your shift can vary according to business needs. Examples : Monday to Friday, any working hours between 6 : 30 am to 8 pm IST, or weekend coverage depending upon business needs.

    Please note that shifts might change according to business needs. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed.

    This position may require you to work a rotational On-Call schedule, evenings, weekends and holiday shifts.

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