Operations Engineer
Commvault
Bangalore, Karnataka
3d ago

Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way.

Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using.

Keep your data accessible and actionable with a single solution that ensures your data is always available no matter what.

Job Title : Operations Engineer Remote Managed Services Location : Commvault Bangalore Opportunity : Full Time

About Us :

Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way.

Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using.

Keep your data accessible and actionable with a single solution that ensures your data is always available no matter what.

About the Role :

We have an outstanding opportunity for an Operations Engineer in our Commvault Managed Services team. The Operations Engineer will interact directly with customers and customer environments to provide day-to-day operational management of our customer’s Commvault solution.

The ideal candidate will have experience within the areas of troubleshooting the infrastructure and product issues.

Responsibilities :

  • Successfully interact through phone and email with customers as you solve their problems
  • Troubleshoot and resolve complex customer issues
  • Install and configure Commvault hardware and software following the design specifications provided to meet the customer’s technical and business requirements.
  • Onboarding new accounts in partnership with our Data Protection Specialist or Professional Services team
  • Perform data migration tasks to transition the customer from the previous backup infrastructure to the new infrastructure.
  • Install and configure backup agents to protect the customers applications, databases, and hypervisors.
  • Work with the customer and Commvault technical support and / or development to troubleshoot any technical issues blocking progress.
  • Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.
  • Consistently meet / exceed customer account needs; identify opportunities to enhance delivery of company service and support goals.
  • Architect Commvault software solutions to address customer needs. Suggest these solutions to the customer proactively to continuously expand and improve customer deployment of Commvault.
  • Develop requirements and design for Commvault software modifications and enhancements. Actively work with developers to implement and test these enhancements.
  • Develop subject matter expertise of assigned client / partners product lines, equipment APRs, SOPs, Bugs, and applicable fixes.
  • Work independently with a focused direction while adding value and contributing to overall team performance.
  • Maintain an on-going awareness of the Customer base and ensure delivery against contractual obligations.
  • Continually pursue on-going training and development opportunities to advance skill sets and, in turn, ability to effectively deliver to Customers.
  • Stay up to date on the latest best practices to ensure the smoothest Managed Services delivery
  • Requirements :

  • Bachelor of Engineering from Computer Science / Information Technology / Electronics OR Bachelor of Computer Application + Master of Computer Application.
  • Commvault or any other backup product experienced professional with 7+ years of relevant experience in Technical Support / Professional Services / Managed Services / Backup Administration
  • Required Technical Skills :
  • Strong knowledge & experience of Networking, Storage & Linux Operating System

    Proficiency with TCP / IP networking

    Proficiency with SCSI, iSCSI, or Fibre Channel

    Commvault implementation & troubleshooting experience

    Proficiency with backup and recovery of Microsoft 365 (Exchange Online, SharePoint Online, OneDrive for Business, Teams)

    Proficiency with backup and recovery of Microsoft Applications (SQL Server, SharePoint and Exchange)

    Proficiency with backup and recovery of databases (Oracle, SAP / Oracle, SAP HANA)

  • Preferred Technical Skills :
  • Hands-on experience with object storage (AWS S3, NetApp StorageGRID)

    Hands-on experience with data archive and search

    Hands-on experience with private cloud (VMware, Hyper-V)

    Hands-on experience with public cloud (AWS, Azure)

    Proficiency with Linux scripting

  • Desired Technical Skills :
  • Advanced Industry Certification (AWS, VMWare, Microsoft, Linux)

    Advanced Commvault Certification (Solutions Architect, Master)

  • Excellent diagnostic and troubleshooting skills.
  • Must be able to multi-task and effectively prioritize within a high volume / time sensitive environment
  • Ability to take detailed notes, work independently and efficiently to communicate effectively as a member of a remote workforce
  • Excellent communication etiquette, including strong verbal, written communication and listening skills.
  • Ability to learn new technologies quickly and then leverage gained knowledge.
  • Enjoy working in a highly technical team environment
  • Customer focused approach with strong customer service skills
  • Commvault is a worldwide leader in delivering backup and recovery for the progressive enterprise. Commvault enables you to protect, manage, and use your data, while managing it in a consistent, compliant way.

    Our automated solutions work on-prem and in the cloud, and work with the digital tools and procedures you’re already using.

    Keep your data accessible and actionable with a single solution that ensures your data is always available no matter what.

    Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

    Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

    and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

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