Associate Operations & Tech Support
Bangalore, Karnataka, IN
5d ago

Job Family :

Information Technology / Software Development

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world.

At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives.

Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!

Job Description

  • Analyze and consult on implementation and troubleshooting of technology products / application support
  • Categorize issues for escalation to appropriate technical teams. Communicate system owners / on-call to and lead operations bridge
  • Works on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in KB.
  • Documentation skills for processes and procedures (creating Knowledge Transfer documents, run-books, topology etc.)
  • Ability to work in a team-oriented environment that is fast-paced and demanding
  • Must be self-directed, have excellent initiative and organizational skills
  • Ability to handle multiple demands with a sense of urgency, drive and energy and with the ability to deliver on time
  • Identify Potential Significant incident & engage IM or PM Teams for follow-up action
  • Provide timely response to all incidents, outages and performance alerts
  • Document all actions in accordance with standard company policies and procedures
  • Provide first-line investigation and diagnosis of all Incidents and Service
  • Commit availability as per 24x7 shift schedules and actively perform the work assigned, supporting high uptime requirements
  • Participate in Tech Bridges Actively. Engage teams promptly, whenever needed
  • Assist Change Management tasks, by coordinating them with Release Management and Application teams, as well as implementing changes with assistance from development team
  • Job Requirements

  • 1- 2 years of application production support : L1 / L2 experience with / B.E / B.Tech / M.E / M.Tech
  • Excellent written and verbal communication skills
  • Good time-management skills
  • Hands-on experience with apps hosted on cloud : AWS / GCP
  • Advance understanding of :
  • Windows
  • Unix / Linux
  • Oracle, SQL
  • Network and Computer Operations
  • Analytical capabilities
  • DevOps working experience
  • Networking concepts - DNS, OSI model, HTTP / S, SSL certificates, SSL / TLS, Proxy, Load balancers, Firewalls, Caching, etc
  • OS Concepts - Filesystem, Memory and Storage, I / O Management, Sockets, Threads, Concurrency etc
  • Advanced understanding of web-based architecture and development techniques
  • Experience on tools like SharePoint, JIRA, Service Now, puppet / ansible, Splunk, App Dynamics
  • MQ series knowledge, F5
  • Experience in complex, high availability systems would be a plus point
  • We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

    Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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