Customer Care Executive
Nightingales
Bangalore, Karnataka, IN
7d ago

Responsibilities :

  • Improve performance based on feedback from quality teams, audits and C-Sat surveys to provide better customer experience and higher conversion %
  • Ensures quality customer service for internal and external customers
  • Identifies and assesses customers' / patients requirements quickly and accurately; Solves issues / problems systematically, using sound business judgment
  • Consistently meets established productivity, schedule adherence and Quality standards
  • Responsible for the resolution of escalated member calls that are received; would include complete coordination with the respective vertical supervisors and work around quickly to provide apt resolution to the customers
  • Responsible to correct the member information & customer responses in the database including the customer addresses / contact details.
  • Requirements :

  • Good verbal and written etiquette; Good communication skills
  • Sound knowledge on clinical terminologies used in Health Care
  • Listening skills to garner all the details about the patient
  • Should possess good attitude so that thee customer feels confident about getting his request for service / query addressed
  • Owns the conversion targets as shared by the team Lead CeC lead and deliver bookings and services aligned to business targets
  • Communicates with patients / clients and referral sources both verbally and in writing to ensure patient / client questions and concerns are processed in a timely manner / in SLA
  • Complies with all applicable company policies and procedures to meet the SOPs and company standards
  • Should be able to build good rapport with the customer so that it becomes easier to cater to the customers requirements
  • Should be polite and should be able to pacify an irate / unhappy customer
  • Should be flexible to work in different shifts
  • Apply
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