Job Responsibilities 1. Migration of free trial customers to paid customers through outbound calls 2. Liaison with customer for upselling and cross selling 3.
Handle inbound customer queries and explain about the product and offer information 4. Manage and resolve customer complaints 5.
Enter new customer information into the system and update existing customer information 6. Identify and escalate priority issues 7.
Follow communication procedures, guidelines and document all call information according to standard operating procedures Education Requirement 10 2 / Non technical Graduate Experience Requirement 6 - 12 Months Skills & Competencies 1.
Knowledge in telesales 2. Speak and write local language 3. Verbal and listening skills 4. Interpersonal Skills 5. Attention to detail 6.
Result oriented 7. Customer centricity Location Map Jio Center Mumbai Ward K / East (8),Mumbai Ward K / East (8) - Andheri East,Maharashtra