Digital Communications Coordinator
Franklin Templeton
Hyderabad, Andhra Pradesh, India
3d ago

At Franklin Templeton, everything we do is focused on one thing delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge.

Over 12,000 employees working in 34 countries around the world are dedicated to servicing investment solutions for our clients in more than 160 countries.

For more than 70 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.

What is the Digital Communications Coordinator in Corporate Communications group responsible for? The Digital Communications Coordinator will oversee FT’s internal social network with respect to :

  • Content Development and Publishing : Create, schedule and publish new and engaging content on internal social
  • Adoption and Engagement Develop internal strategic social partnerships and internal social enterprise programs, campaigns and events to drive engagement and use of internal social
  • Monitor Compliance - Oversee compliance, policy and online community management of internal social
  • Advocacy - Consult, educate, and deliver best practice sessions and trainings to employees on usage of internal social collaboration tool at FT
  • Support Internal Communications Develop and distribute internal content and support internal events as needed
  • What are the ongoing responsibilities of a Digital Communications Coordinator in Global Strategic Services / Corporate Communications group?

    Drive and Manage Social Enterprise Platform at FT :

  • Creating strategic content and drive engagement and adoption on FT's Social Enterprise; monitoring and managing internal social content;
  • Responding to, seeking out and supporting targeted opportunities across the company where use of the internal social collaboration platform can support and promote corporate goals, productivity, collaboration and communication.

    Internal Communications :

  • In co-ordination with the internal communications team, will develop and execute a digital content communications strategy that supports and promotes the company’s strategic business goals
  • Content Support and Distribution :

  • Content creation and publishing for the intranet, social channels and digital screens that reflect FT’s strategic priorities, global operations and culture
  • Co-ordinate the distribution of content to employees worldwide through the intranet, targeted emails, social and digital channels
  • Event Support :

  • Support and promote employee events through a variety of communication platforms and messaging. Events include site-specific employee town halls and gatherings, the Mid-Year Executive Town Hall
  • All Employee Meeting and Quarterly Leader’s Webcasts :

  • Co-ordinate the successful execution of events in partnership with the communications team and key stakeholders, including human resources, technology teams and others.
  • Social Collaboration Platform Subject Matter Expert (SME) :

  • As the foremost expert of internal social platforms and related tools, the coordinator will have deep knowledge of internal social issues, upgrades, features and functionality.
  • The coordinator will address queries from across the enterprise and share best practices. Partner with technology teams to resolve outstanding production issues.

    Provide administrative and content support for the social platform including, but not limited to, consulting, reporting and platform oversight.

    Digital Channels Expert :

  • The coordinator will be an expert user of digital publishing tools such as Scala. The coordinator will curate, design and publish content that will be displayed across FT offices.
  • The coordinator will provide content support including consulting with contributors and content strategy

    Education and Best Practices :

  • Delivering broad-based education, training and best practice sessions on usage of the internal collaboration tool to all level of employees within the organization.
  • Analytics :

  • Compiling analytics to show usage of the internal social platform from a variety of perspectives to all level of stakeholders within the organization, when required
  • What ideal qualifications, skills & experience would help someone to be successful?

  • Bachelors in English Literature, Mass Communications. Additional certification in digital communications, web publishing will be useful
  • 5 + years in various corporate communications and HR communications roles
  • Communications, Financial Technology, Financial Services
  • Deep knowledge of internal social collaboration tools; strong communication skills, strong content writing skills, strong presentation skills, collaborative skills
  • What makes Franklin Templeton Investments unique? In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.

    Highlights of our benefits include :

  • Professional development growth opportunities through in-house classes and over 150 Web-based training courses
  • An educational assistance program to financially help employees seeking continuing education
  • Medical, Life, and Personal Accident Insurance benefit for employees. Medical insurance also covers employee’s dependents (spouses, children and dependent parents)
  • Life Insurance for protection of employees families
  • Personal accident insurance for protection of employees and their families
  • Personal loan assistance
  • Employee Stock Investment Plan (ESIP)
  • Onsite fitness center, recreation center, and cafeteria
  • Cricket grounds and gymnasium
  • Library
  • Health Center with doctor availability
  • Tuition Assistance Program
  • HDFC ATM on the campus
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