We are looking for passionate Customer support associate who can join immediately in our team.
Written & Verbal Communication
Responsibilities and Duties
Greets showroom customers and determines the nature of their visit.
Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
Communicates with callers and visitors in a professional, friendly and efficient manner.
Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership.
Enters data into prospect tracking system and runs prospect reports for managers weekly.
Communicates messages to the appropriate parties in a timely manner.
Types memos, correspondence, reports and other documents.
Assists service customers during the morning and evening service rush whenever possible.
Assists with clerical duties as requested.
Maintains a professional appearance.
Other tasks as assigned.
Experience in automobile industry preferred.
Required Experience and Qualifications
Experience : 2 - 4 years in similar role( Required )
Graduation : Bachelor's Degree( Preferred )
Proficient in English( Preferred ) , Malayalam( Preferred ) , Hindi( Preferred )