Customer Support Executive
Electro Green Motors Pvt Ltd
Palakkad
2d ago

Job Summary

We are looking for passionate Customer support associate who can join immediately in our team.

Skills

  • Drafting Memo
  • Customer Support
  • Data Entry
  • Customer Service
  • Highly Professional
  • Tele calling
  • Written & Verbal Communication
  • Responsibilities and Duties

  • Greets showroom customers and determines the nature of their visit.
  • Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
  • Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
  • Communicates with callers and visitors in a professional, friendly and efficient manner.
  • Obtains basic demographic information about each customer, using an ups card, a computer system, a log sheet or other method established by the dealership.
  • Enters data into prospect tracking system and runs prospect reports for managers weekly.
  • Communicates messages to the appropriate parties in a timely manner.
  • Types memos, correspondence, reports and other documents.
  • Assists service customers during the morning and evening service rush whenever possible.
  • Assists with clerical duties as requested.
  • Maintains a professional appearance.
  • Other tasks as assigned.
  • Experience in automobile industry preferred.
  • Required Experience and Qualifications

  • Experience : 2 - 4 years in similar role( Required )
  • Graduation : Bachelor's Degree( Preferred )
  • Proficient in English( Preferred ) , Malayalam( Preferred ) , Hindi( Preferred )
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