Lady Butler
Taj Hotels
Gurgaon
26d ago

Responsibilities

  • To develop guest recognition and retain their preferences.
  • Ensure all guest preferences are taken and actioned.
  • Knowledge of menu to aid up-selling.
  • To conduct daily audits in the rooms to ensure compliance to standards.
  • To take guest order and ensure proper execution of the same.
  • To ensure all guest requests are attended to promptly.
  • Ensure adherence to service and clearance procedures.
  • Checks upon the quality of mis-en-place and ensures equal distribution.
  • Be aware of the complaint handling procedure Knowledge of Fidelio and Micros.
  • Actively participate in all the training programmes, learn and execute the same.
  • Must have a complete understanding of the billing cycle and facilities offered in house.
  • Has thorough knowledge of city and surroundings.
  • Ensure compliance to TBEM and HACCP.
  • Ensure all reports, registers and logbooks are updated.
  • Upkeep of equipment and fixtures in the central and block pantries.
  • Ensures adequate stock of the operating supplies as per the re-ordering levels.
  • Constantly innovate and improve the processes of the department for guest delight.
  • Check on all aspects of grooming before and during the operational hours.
  • Maintain high levels of personal hygiene. Be aware of emergency and safety procedures.
  • Job Requirements

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