IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia.
IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.
For over 50 years our global network of 93 offices has been helping students to achieve their goals through studying abroad.
By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. For more than 5,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.
If you share our passion in helping people to pursue their dreams through education and thrive in an innovative agile digital culture then come and join us as we undergo our digital revolution.
POSITION PURPOSETo provide a support to BTSS Team on the Hardware, Software installation and Asset InventoryPERFORMANCE AREAHardware Technical & Professional CompetenceKey Responsibility Call Management : Call logging, classification, prioritization and assignment Case Management Incident & Request Management : Resolution of Incidents Fulfillment of Service RequestsProvide user notifications and general announcements upon service degradation and outages (planned & unplanned) Update the service management system upon changes made to Configuration Items (CIs) Customer Relationships Respond promptly to any issues that directly impact the customers experience Ensure a friendly, open, professional manner is maintained always.
AdministrationGenerate and analyse required metric reports Assist with the communication, managing compliance with and maintenance of IDP’s IT Policies and Procedures Vendor Management Work with Vendor to log a call for any Hardware and Operating System IssuesAsset ManagementAsset Inventory and provide the requirement for system, Monitor, keyboard, mouse and other compounds depend upon the business needed Measures : Meet defined Service Level Agreement for Response and Resolution for Requests and IncidentsRequired Skills & Experience : Minimum 1 or 2 Years of experience in effectively working on a company as an IT Support or Hardware in involving Co-
ordination and Interaction with business users and Vendor via different mode of communication. Have working experience in rendering Application Support not limiting in o Identify, Evaluate, Prioritize and Resolve user requests and issues.
An IT undergraduate degree from a recognized college or university Strong understanding of Windows 7 & above Operating Systems Strong understanding of O365, Microsoft Office 2007-
2013 Microsoft Outlook 2007-2013 and Web Access Solid PC Hardware and networking concepts understanding Installation and configuration of PC peripherals The ability to troubleshoot and resolve desktop issues Analytical & Problem-
solving Skills Strong and fluent communication skills in English (verbal and written) The ability to both take direction and work independently in a fast-
paced environment Strong time management and the ability to manage shifting priorities Willing to support a 24x7x365 work environment with 8.
5-hour rotational shift and rotational week off Desirable SkillsWorking Knowledge in any Service Desk Ticketing Tool IT Hardware / Computer Design The ability to prepare end-
user and / or technical documentation Advantageous SkillsMCSE Certifications Understanding of Network Topology WORKING AT IDPIDP Education’s ongoing success comes from our highly committed and caring employees around the globe.
We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.
We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world.
We respect diversity in our people : their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life. crqQ2iVM8r6BFRaKkRyNN8