OracleData Cloud – System Administrator (Role: IC2)
Work witha world-class team to support industry-leading Oracle Cloud services. In thisrole you will work with talented team of technologists responsible formaintaining Oracle’s Cloud services.
The SystemAdministrator will be part of the Oracle Data Cloud team and will beresponsible for the 24/7/365 support of fast pace the production hostedenvironments. Must be customer-centric, goal-oriented, self-directed and havethe ability to handle multiple responsibilities simultaneously with anunwavering dedication to operational excellence.
Must be amotivated, team-player with the ability to work cross functionally with a“can-do” and “do-it-right” attitude and willingness to mentor other SystemAdmins.
Must be aself-starter and constantly thinking a way to improve the work.
Alertmonitoring, troubleshooting, remediation, and escalation of tickets tied to theproduct support function
Coordinatewith Tier 2 / On-site support teams to establish and manage clear escalationguidelines for supported system components
Resolveproblems by executing Standard Operating Procedures. Provide feedback toenhance Standard Operating Procedures.
Createand maintain materials that outline and support the Tier 1 Production Supportfunction, associated processes, and overall system components that aresupported
Identifyand implement improvements to the team’s processes.
Performroutine checks and automate recurring tasks where ever applicable.
Developtraining for other team members.
Assistbroader IT Operations team with Tier 1 triage of Infrastructure and ApplicationSupport tickets
Otherspecific projects/tasks as required.
Key skills requirements:
Bachelor'sdegree/Diploma in Computer Science or equivalent.
Musthave 2+ years of extensive System Administration experience with strong senseof ownership, urgency and drive.
Understandingof the concepts behind web application stacks.
OperatingSystem: Windows administration 2003, 2008 & Linux administration in anydistribution
Database:Knowledge on MS SQL /Oracle database administration would be an added advantage
Understanding/reading /writing / troubleshooting SQL script would be an added advantage
Knowledgeon Virtualization and Scripting would be an added advantage.
Knowledgeon Windows Active directory, Users & Permissions / Security troubleshooting
Workingknowledge on AWS, EC2 would be an added advantage
Strongunderstanding of the organization’s goals and objectives
Goodwritten and oral communication skills
Abilityto present ideas in business-friendly and user-friendly language
Highlyself motivated and directed
Provenanalytical and problem-solving abilities
Abilityto effectively prioritize and execute tasks in a high-pressure environment
Strongcustomer service orientation
Experienceworking in a team-oriented, collaborative environment
Desireto analyze and discover the root cause of problems.
Abilityto prioritize tasks without direct supervision.
Willingnessto learn new technologies and adapt with our constantly evolving applications.
Flexibleto work in Shifts and weekends.
Preferred Knowledge,Skills, Abilities, and Background:
Certification(s)in Windows administration (MCSE/MCSA)
Certification(s)in Linux administration (RHEL)
Certification(s)in AWS is a value add
Priorexperience in providing remote support
Priorexperience in monitoring and managing datacenters
Priorexperience in mission-critical support role
Priorcommercial development experience
Detailed Description and Job Requirements
Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.
Monitor the fundamental server/network capacity. Determine the characteristics of a problem and either resolve the problem immediately and/or record, escalate, and track the problem through to closure and to the customer*s satisfaction.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. BS in Computer Science or related field.