Job Description :
You will first learn a lot about client platform and how to configure / create a solution for its customers through extensive product training.
After that you will work with project managers and other team members to build and support our product implementations for large companies.
You will utilize your knowledge of technology to think of creative solutions on the client platform.
The Role :
You will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.
Minimum Qualifications :
Min. 2-3 years of People Management Experience.
Excellent analytical skills and attention to detail
Strong written, oral communication and presentation skills
Proven track record of meeting and exceeding goals
Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
Responsibilities : :
Run Daily check-ins with team members
Conduct 1-1s with team members.
Routing project guidance & development goals for the team
Provide technical support
Utilization / staffing suggestions based on skill sets for the team
Responsible for utilization of the team
New Initiatives facilitation
Strategic discussions that can help team grow and make them effective.
Build long-standing customer relationships by improving customer feedback programs
Provide support to client meetings by leveraging in-depth client system capabilities
Work with client teams in resolving technical / system related inquiries.
Provide quality assurance support when providing features to clients.
Provide client support when analyzing large sets of data.