Team Leader - Front Office
ibis Bengaluru City Centre
BENGALURU, South India, India
3h ago

Job Level

National under local employment status (or Foreigner already entitled to be recruited for this role)

Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : No Status Full Time Anticipated Start Date 24-

07-2019 Gross annual salary : 200000 INR

Contact

Priyanka Joshi 7022032577

Skills

Level of Education Bachelor / Licence Areas of study Hospitality Management Professional experiences 1 to 2 years Languages essential English

Hindi Optional languages Other (Intermediate)

Essential and optional requirements

Prime Function :

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors

Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

People Management

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Financial Management

Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

Ensure quality and appropriateness of customer service provided.

To maintain Front Office log book and shift reports.

Respond to inquiries and resolve problems in an effective manner.

Ensure all guests receive a swift, smooth, professional and friendly check in and check out

Hygiene / Personal safety / Environment :

Ensures that the workplace and storage areas remain clean and tidy

Respects the instructions and safety guidelines for the equipment (s)he uses

Applies the hotel's security regulations (in case of fire etc)

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