Senior Manager - Banking
Genpact
Bangalore, India
1d ago

Responsibilities

  • Lead and motivate staff to deliver customer service excellence
  • Balance the day-to-day operations and become a subject matter expert in their operational area
  • Manage relationship with onshore customer
  • Use quality monitoring data management system to compile and track performance at team and individual level.
  • Responsible for getting team's people metrics in control and responsible for attrition.
  • Prepares and analyzes internal and external quality reports for management staff review
  • Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards
  • Qualifications we seek in you!

    Minimum qualifications

  • Graduate (any stream)
  • Relevant experience in banking sector and handled big teams as a TL with excellent stakeholder and customer management.
  • Preferred Qualifications

  • Excellent data analytics skills and knowledge of Banking Domain
  • Good understanding of different types of Lending operations
  • Good project management, documentation and process orientation skills
  • Proficiency with office tools like MS Word, MS excel & power point.
  • Good interpersonal skills
  • Good customer and partner management. Build excellent relations with customers.
  • Responsibility of people metrics delivery and Operations SLAs.
  • High customer service orientation.
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