Specialist, HR Ops
Standard Chartered Bank
Chennai, India, Asia
3d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Candidate and Hiring Manager Experience Engagement

  • Ensuring new joiner list if finalize and being shared on every week exception for Client Care Centre (CCC) hiring.
  • Ensure welcome emails is sent to the candidate two days in advance.
  • Ensure welcome call and induction invites is communicated to the candidate 1 week in advance.
  • Ensure day one readiness on access card, Id card & welcome kit
  • To provide a seamless and differentiated onboarding experience for all hires.
  • Engaging with people leaders on new hire package information.
  • Coordinate with People Capability team, Property team and caterer for Right Start Live (RSL) induction day or now better known as The Global Challenge.
  • Coordinate with Standard Chartered Employee Banking team for creating Staff Bank account opening for new hires.
  • Manage the New Joiners Welcome Kit inventory
  • Be the point of contact’ at the early stage (first 30 days) of the employee’s career lifecycle and help them adjust to new environment.
  • Process employment paperwork (New Joiner Data, Contract of Employment, Candidate Feedback Form)
  • On weekly basis (Friday) Onboarding team will share list of joiners to people leaders and Resourcing team.
  • Various MIS shared to SD, GSSP, Resourcing team, People capability team, etc. on weekly basis.
  • Engaging the candidate via various communication like SMS, email & calls.
  • Preparing Dc and eway bills for laptop shipments.
  • Sharing the joined list to People Leaders, Asset team, Access team.
  • Measures and Target :

  • New hires onboarding survey
  • Manage and ensuring Master Onboarding tracker details is updated
  • Make sure GSSP of candidates is cleared under good to onboard’ status prior to their joining date.
  • Ensure good engagement model between Resourcing, Onboarding team, business stakeholders, GSSP team and new joiners is achieved.
  • Risk & Compliance

  • Achieve min of 100% P-File completion status and ensure records are accurate
  • Checker role to validate the PFILE documentation.
  • Simplify the documentations process by eliminating the duplicate documents.
  • Identify and escalate to Resourcing Lead & Resourcing Specialist for non-adherence.
  • Special Project

  • Coordinate and provide local support for the relevant external and internal events and projects.
  • Measure :

  • KPI measured by response receive from business stakeholders, number of resume submission and JR closure (Protégé)
  • Innovation

  • Continual improvement in our own process flow to further enhance the candidate / stakeholder experience dealing with onboarding team.
  • Measure :

  • Feedback from candidate and stakeholder
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