About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.
EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.
Team Member Technologies (TMT) within the Enterprise Information Technology (EIT) business comprises of Enterprise Endpoint & Mobility Services, Enterprise Messaging & Collaboration Services, Technology Connections and Specialized Desktop Support Services.
TMT integrates electronic communication and collaboration platforms to offer the next generation of content collaboration solutions.
About the Role
Manages End User IT hardware assets like Laptops, desktops, Monitors, IP Phones, Data Phones, headsets etc. through the asset management lifecycle ensuring superior end user experience.
Serve as IT hardware asset management subject matter expert.
Manage acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.
Plan and implement IT hardware asset life cycle strategy; advise Procurement and IT Operations in procurement strategies for IT hardware acquisition.
Validate and inward IT Assets from Supplier / Supply Chain function.
Maintain and Manage IT Asset store with updated Inventory status records.
Allocate / assign assets based on approved requests.
Handle Repair & maintenance service tickets via service management tool (Remedy).
Coordinate & Manage internal Asset Movements based on business requirements.
Process IT asset Returns & Disposals ensuring necessary tools and records are updated.
Adhere to Standard operating procedures and highlight exception scenarios.
Work on various Asset management & Ticket workflow tools include laptops, monitors, thin clients, VoIP's and other IT related assets.
Ensure superior end user experience by effective and efficient service.
Excellent customer service skills, and be able to handle pressure.
Be a team player and ensure the function is successful.
Be open and flexible to work on demanding situations to support business outcomes.
Uphold the Vision, Values & Goals of Wells Fargo through the behavioral attributes : Place customers at the center of everything you do.
Exceed customer expectations and build relationships that last a lifetime.Collaborate across teams, businesses, and functions.
Commit yourself to the highest standards of integrity, transparency, and principled performance. Do the right thing, in the right way, and hold yourself accountable.
Promote diversity and inclusion in all aspects of business and at all levels.Lead yourself, lead the team, and lead the business in service to customers, communities, team members
Experience of 4-6 years in End User IT asset management Support Roles
Knowledge in supply chain management.
Strong analytical, oral & written communication skills.
Fluency in English and at least one regional language.
Experience of working across one or more geographic territories or regions
Certification or knowledge about hardware IT assets management