As the primary customer contact, you will :
Play a critical role in reconciling internal and external interests
Be able to work independently, yet in a team environment
Be willing to travel within India and internationally to work on-site at large corporations to debug hardware, software and firmware while under tight deadlines.
Work closely with cross-functional teams to support customers
Have a key focus on assisting the customer ramp to production
Own the responsibility of providing technical support for customer post-production products.
Specifically, you will be required to understand customer requirements, architectures and HW / SW designs in order to help them fully realize all their needed functionality.
Also characterize customer related problems, providing timely customer technical support and engineering feedback.
Bachelor’s degree in EE, CS, or CE
Minimum 3 years professional experience, ideally in the Communications industry
Strong software / firmware development skills
Strong debugging skills
Strong C programming skills
Experience with board-level debug & bring-up
Experience with scripting (Python, Perl, TCL, etc)
Strong debugging skills and experience with bench top equipment such as protocol analyzers / exercisers, JTAG debuggers, logic analyzers, and oscilloscopes.
Familiarity with networking protocols (OTN, Ethernet, TCP / IP, HDLC, POS, SONET, IPSec etc.)
Experience with RISC, MIPS or ARM based embedded processors
Program management experience
Customer Escalation Management
Experience working with Marketing and Sales teams
Strong leadership skills and experience
Customer facing experience
Strong teamwork, communication and presentation skills
Ability to effectively work with cross-functional teams and across multiple geographical locations