RSi is a leading provider of retail data science based analytics and a big data management platform which helps top retailers and CPG companies manage their supply chain and marketing initiatives to drive sales results.
Using machine learning, streaming analytics and predictive models, we are the go-to cloud based; peta-scale SaaS data management platform in the retail industry.
Join our team as a Customer Success Analyst and join a global innovative technology leader with a strong presence in Pune, India.
The Customer Success Analyst is part of the Retail Solutions ' Global Customer Success Team. The primary
responsibilities include managing some of the world ' s largest consumer goods manufacturing companies, providing value-based services to our customers, assisting in our Software-
as-a-Service (SaaS) applications, contributing to internal cross-functional projects, and performing all other customer success analyst related functions.
Assist customers with using the RSI suite of products
Development of Customer Success Center collateral for internal stakeholders
Research and diagnose all customer inquiries
Lead new Customer Success Center employee training
Lead customer-facing product trainings
Own and support the process for managing the distribution and organization of incoming customer inquiries, including, but not limited to, email, phone and chat
Own the audit process and make recommendations to management on how to improve
Own project tracking process and communication
Improve the efficiency of the CSC department through identifying opportunities and implementing solutions
Work with others to maintain and improve global processes and team cohesion
Serve as cross-functional stakeholder for new RSi initiatives
Serve as a coach for other team members
Maintaining strong customer relationships by deploying a direct, proactive communication strategy while upholding RSi ' s core values
Develop and deliver pertinent global customer communications
Bachelor' s Degree (preferably in Business)
5+ years of experience with customers or in the CPG industry
Strong verbal, technical and written skills
Advanced knowledge of Microsoft suite of applications, including PowerPoint, Word and Excel
Maintain strong organizational skills
Innovative mentality to constantly strive for making things better
Retailer or FMCG experience preferred
Shift flexibility preferred
SalesForce experience are preferred
Tableau and PowerBI experience preferred
Multiple spoken languages are a plus