About Urban Company
Founded in Nov 2014 by Abhiraj Bhal, Varun Khaitan and Raghav Chandra, Urban Company (formerly UrbanClap) is India and the UAE’s largest home services company.
We are an all-in-one platform that helps users hire premium service professionals, from beauticians and masseurs to sofa cleaners, carpenters and technicians.
We are currently looking to hire a strong candidate to join our Homes (Appliances) team who will work with various internal teams (across geographies) to co-create solutions with them to strengthen Urban Company.
About Urban Company :
Home services is a large, unorganized industry in India. Indian consumers spend USD 30 Billion annually on home services.
They largely rely on word of mouth and friends-family recommendations for search and discovery. There is no large, well run, billion-dollar Company in this category today.
The industry lacks scale benefits - standardization, transparency and trust.
In the absence of organized players, the current market architecture is froth with middle-men and aggregators, who control market access and keep a lion’s share of the margins.
As a result, experiences are broken for both customers and end service professionals. The industry could easily be 1.5-2x larger than it is today, if frictions in transaction journeys are removed and experiences made more meaningful and memorable.
What are you expected to do?
End-to-end ownership of select service categories
Solve for structural problems at a central level to speed up the growth of the category
Own analytical projects to solve for different types of business problems
Enable on-boarding of great service professionals in the category
Institutionalize service delivery norms and set centralized processes for the category
Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects
Work with the marketing team to generate customer requests and improve demand
What are we looking for?
Sharp and hungry, with consistent record of high performance
1-2 years of work experience
Bachelors or Master’s degree
Ability to work in an environment that is fast paced, requires solving ambiguous problems and highly outcome oriented. We will look for candidates who display these characteristics and have demonstrated that they can lead people and teams to deliver on these lines.
Hustle and get things done attitude
Base Location will be Mumbai.
While this role involves an element of strategizing, we expect candidates to have an ear to the ground, get their hands dirty, and solve real problems.
If deep problem solving at scale, and a fast-paced work environment excites you, we would love to meet you and talk more!