Systems Support Analyst
Wells Fargo
Hyderabad, Telangana, India
2d ago

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Wells Fargo & Company (NYSE : WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries.

Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best.

Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website

Department Overview

Enterprise Functions Technology within the Enterprise Information Technology (EIT) business is responsible for supporting Enterprise technology initiatives related to messaging & collaboration, risk technology, corporate systems data, and various internal systems and tools.

About the Role

This is a level one 24*7 Production Support role, involving analysis and resolutions of Batch Job failures, performing root cause analysis, application knowledge building and transitioning, working across teams like Infra, DBA, Application to resolve the problems identified.

Participation in meetings with stakeholders and driving the outage plan, performing recovery activities.

Job Responsibilities

  • Incident Management
  • Problem Management
  • Stakeholder management
  • Outage management
  • Performs Capacity management or performance engineering activities.
  • Implements changes to production for Infra and internal utilities
  • Assists migration among deployment environments, upgrades, installation and patching
  • Essential Qualifications

  • BTech / MCA / MS
  • Abinitio or Informatica or any other ETL tool knowledge
  • Good SQL skills
  • Exposure to ITIL concepts or certification is preferred
  • Production Support Experience either on Windows or Linux platforms.

  • Ability to work in shifts 24*7*365
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.


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