Analysis, diagnosis and resolution of problems on terminal server hosted to our clients.Collaborate with system administrators to prevent system downtime.
Ensure customer satisfaction and perform quality work on all services requests.Answering / troubleshooting on technical queries and dealing clients via calls, chats and Emails.
Diagnose and quickly resolve a wide range of Windows and applications problems to help minimize downtime.Install, upgrade and troubleshooting of Accounting / Tax software such as QuickBooks, ACT, ATX etc.
Managing user accounts on servers.Troubleshooting and Maintenance of Terminal Servers.Familiar with Windows Operating System Environments.
Skills Attributes : Basic knowledge of Windows server, cloud technology and virtualization.Excellent knowledge of Windows troubleshooting.
Good knowledge of outlook configuration and its functions.Good oral and written communication skills.Aptitude for working with computers.
Good organization skills.Excellent IQ.,