Manager (Oracle Expert)
DP World Australia
Maharashtra, India
4d ago
  • KPI & SLA Management : Meeting and exceeding agreed KPIs & SLA.
  • Maintain and improve HR Shared Services operations by observing system performance; identifying and resolving problems;
  • preparing and completing action plans; conducting system audits and analysis; handling system and process improvement

  • Stakeholder Engagement : Proactive communication with the stakeholders to understand and align on business priorities, challenges, issues, concerns, and work towards resolving them in a timely manner.
  • Process & Performance Management : Identify issues / patterns in the process / system and implement corrective actions.
  • Identify and implement automation ideas for qualitative and quantitative benefits.
  • Reporting : Publish operational and quality metrics to the management as per agreed frequency along with RCA. Automate and use BI tools for the same.
  • Resource Development : Conduct and assist with functional trainings as and when required. Regular coaching and grooming of the team on softer aspects.
  • Compliance : Ensure adherence and compliance to ISO Objectives, SOPs and other standards across the organization.
  • Transition and Project Management : End to end ownership of driving projects and transitions as and when required.
  • New age technology : Identify and implement new age technology for efficiency enhancement.
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