Field Engineers -
Vakrangee
Mumbai
6d ago

Qualification

HSC with relevant diploma in IT.

Skills

  • Candidate should have experience in the ATM industry
  • Requires extensive technical knowledge of the assigned area
  • Effective problem solving skills
  • Should have good communication skills in local language and English
  • Should have field experience
  • Should be open to travel as per company's requirement
  • Job Description

  • ATM Configuration and Management
  • Assigning a call for down ATM's with appropriate vendors & follow ups for closure
  • Give update to Managed Services Team for the call completed Information and relevant updates
  • Have hands on knowledge of ATM machines like NCR, Vortex etc
  • Capable of working on a Unix platform. Good Understanding of UNIX
  • Resolve all the network as well as hardware problems of ATM's
  • Troubleshooting various hardware and software issues of ATM with help of Engineers and Custodians
  • Monitoring the day-to-day operations and maintaining the service levels as per SLA which involves ATM operations & Uptime
  • Handling FLM, SLM and Network escalations
  • Analysing training needs to new engineers with respect to ATM Hardware, switch
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