Tech Support Engineer
Purplerain
Bengaluru (Bangalore), India
17h ago
source : Cutshort

Responsibilities : Frontline support via live chat, tickets, and telephone.Troubleshooting a variety of technical and non-technical issues customers are facing with their respective productPerforms miscellaneous job-related duties as assigned by the supervisors and management.

  • Provide customer support and technical support for various productsAnswer questions and deliver support to customers with varying degrees of product knowledge and technical proficiencyResponds to customer inquiries by understanding inquiry;
  • reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information;
  • verifying customer's understanding of information and answer.Identify and escalate priority issues; directing cases to appropriate teams and resources as neededRecords customer inquiries by documenting inquiry and response in customers' accounts.

    Improves quality service by recommending improved processes; identifying new product and service applications.Required Skills : 1-2 years of Technical Support Experience.

    B.E / B.Tech Graduate preferred.Strong written and verbal communication skillsExcellent interpersonal and customer care skillsUnderstanding of technical terminologiesAbility to ask open-ended questions and uncover informationAbility to work as part of a teamWell organized, meticulous attention to detail with the ability to multi-taskExperience in Web Hosting and VPNKnowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferredWilling to work in shifts in a 24 / 7 environment.

    Skills : - Tech Support, Communication Skills and Customer Success

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