Responsibilities : Frontline support via live chat, tickets, and telephone.Troubleshooting a variety of technical and non-technical issues customers are facing with their respective productPerforms miscellaneous job-related duties as assigned by the supervisors and management.
verifying customer's understanding of information and answer.Identify and escalate priority issues; directing cases to appropriate teams and resources as neededRecords customer inquiries by documenting inquiry and response in customers' accounts.
Improves quality service by recommending improved processes; identifying new product and service applications.Required Skills : 1-2 years of Technical Support Experience.
B.E / B.Tech Graduate preferred.Strong written and verbal communication skillsExcellent interpersonal and customer care skillsUnderstanding of technical terminologiesAbility to ask open-ended questions and uncover informationAbility to work as part of a teamWell organized, meticulous attention to detail with the ability to multi-taskExperience in Web Hosting and VPNKnowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferredWilling to work in shifts in a 24 / 7 environment.
Skills : - Tech Support, Communication Skills and Customer Success