DXC Technology - Virtual Private Cloud Developer - CMDB/MicroFocus (4-8 yrs) Bangalore/Chennai (DevOps)
DXC Technology
Bangalore
3d ago
source : hirist.com

Exp : 4 to 8 yrs

Location : Bangalore / Chennai

Interview : Skype / Teams

Skills looking : MF tools or HP tools

If these matched your capabilities please apply here.

Job Description :

  • Provisioning Coordinators work 7 days a week in multiple shifts to support all VPC clients globally.
  • This is a VPC specific role, required to ensure services successfully move along various provisioning steps with no delays.

    The aim of the job is to provide all necessary services to delivery teams in order to help them to achieve the expected SLA and productivity goals.

    The main domains of the responsibility of the provisioning coordinator are :

  • Onboarding clients into the VPC client facing NGP portal
  • HW asset allocation
  • Reservation failures troubleshooting
  • Troubleshooting of client facing portal issues
  • Ticket creation
  • CMDB updates
  • Internal projects participation
  • Provisioning reporting tasks
  • Essential Duties and Responsibilities :

  • Onboarding clients into the VPC client facing portal (NGP), both from a project management and technical perspective
  • Coordination of the provisioning tasks and life cycle for the Global Server Provisioning Team
  • Reservation failures troubleshooting
  • Troubleshooting of client facing portal issues (clients unable to place orders or facing errors while using the NGP portal)
  • Providing input into the capacity management process
  • Preparing provisioning reports on a regular basis
  • Contributing to the documentation of the internal processes.
  • Contributing to the improvement of the internal processes.
  • Assisting the technical delivery teams in their overall responsibilities related to provisioning operations
  • SLO compliance responsibility for all VPC customers provisioning requests
  • Serving as a first level escalation point for VPC provision related escalations
  • Experience :

  • At least 2 years of experience in IT environment preferably in the management of one of the ITIL processes
  • At least 2 years of experience in incident management, collaborating with others to troubleshoot and fix issues
  • Experience in an international virtual environment
  • Knowledge of DXC processes
  • Knowledge of ITIL processes
  • Knowledge of VPC offering, processes, teams and tools
  • Skills Required :

  • Solid VPC offering knowledge. Deep understanding of the processes required to provision all the items available in the catalogue
  • Deep QRS and NGP technical knowledge. Ability to troubleshoot failed reservations and bring them to successful completion.
  • SRA tools knowledge including ESL, SM9, HP Tools, Microfocus Tool
  • Ability to work autonomously
  • Customer care and client relationship skills
  • Excellent communication skills
  • English, both written and spoken
  • Ownership
  • Ability to operate well in an international environment
  • General IT technology knowledge
  • Understanding of incident management and change management processes
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