Properly’s customer support specialists provide essential support to all customers. This can be done through educating customers about how to use our tools, helping them set up their accounts in the most optimal way, responding to questions or problem solving issues with the our tools.
This position focuses first and foremost on executing our payment trails.
Job Duties Evaluate completed jobs based on specific performance criteria and assess payment. Create invoices and payment reports for identified property manager customers.
Process payments for service providers based on job performance assessment. Track payments for reporting to Properly’s accounting entity.
Additional Responsibilities may evolve to include : Teach new customers how to best take advantage of our tools. You’ll work hand-
in-hand with our sales team to ensure that new customers get the most out of Properly and use our tools to solve their problems.
Engage our user base to minimize churn. Identify which users are at risk of defection and preemptively engage them. Respond to user questions (e.
g. email, Intercom) on how to use the product. Troubleshoot issues with reports, interfaces, configuration and service delivery for partners.
Report customer issues to our engineering team. You are the front lines of our users’ experience with the product. Assist with developing instructional materials to ensure customers can take full advantage of our tools.
Reports to : VP of Customer
Essential Strengths Detail-oriented. You pay attention to details and are thorough and organized with your tasks. Empathic.
You listen to and understand the experience of our customers with our product. You get their challenges and are able to communicate your concern to them.
Integrity. You are honest, trustworthy and follow through on your commitments to your team members and to our customers.
Determined. You are unphased by obstacles and will fight through setbacks to achieve your goals. Self-motivated. You have an inner drive that pushes you to achieve and contribute.
Proficient with Google Suite tools.
Desirable Proficient with Intercom, MySQL, Tableau, CRM (Pipedrive), Keynote, Powerpoint, project management software (Monday).
Behavioral and interpersonal skills
Excellent communication, written, verbal, formal or informal, within the team or with external stakeholders and managers.
A desire for individual and team excellence and continuous improvement, commitment to individual and collective goals and accountability for one’s contribution.
Teamplayer : A recognition that we all succeed together.
What we offer The opportunity to collaborate side-by-side with a very motivated and international team. The chance to learn new things (online and offline) and meet interesting people from within our team.
The experience of working at an ambitious product startup first-hand. Cake on birthdays and a bright future alongside our team!