Service Desk Specialist with Italian
Infosys BPM
Bengaluru, Karnataka
1d ago

Job Description

Brno, the Czech Republic, Full-time

INFOSYS provides career opportunities and stable employment in multinational environment where YOU can get a chance to use various languages , be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.

Your workday will just fly by as you will :

  • be assigned for one future-oriented, long-lasting and eminent client an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
  • be responsible for a remote technical / administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
  • Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
  • be a member of the international, dynamic and innovative company environment.
  • Why does Infosys choose you? You definitely :

  • speak and write in English and Italian fluently;
  • are skilled enough to handle incoming inquiries successfully and give a useful guidance to the client;
  • perceive multitasking and problem solving as a piece of cake;
  • master Windows, VPN, Office 365, Citrix, ticketing tools, etc.
  • want to be a team player rather than a lonely wolf;
  • can be punctual and relied on.
  • Infosys esteems you as we provide :

  • long-term and stable cooperation;
  • performance bonus;
  • financial appraisal for referring your friends and acquaintances;
  • monetary compensation of the night shifts and compensation days for working at the Czech state holidays;
  • meal allowance;
  • multisport card;
  • organized training sessions during the first weeks and further upskilling courses (online, with our experts);
  • 25 days of a paid leave;
  • brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;
  • expat Assistance Services for new joiners;
  • teambuilding activities.
  • Infosys appreciates your time so the hiring process is usually concise :

    Apply Receive a respond after your CV evaluation - Get a call from our Recruiter Arrange a video conference with our Team Leader / Manager Get a feedback / offer Navigate your next with Infosys.

    Do you want to know more about Infosys?

    Infosys in the Czech Republic provides business-to-business trans-formative services for its clients across the globe. Moreover, Infosys is one of the leaders in the next-generation consulting, technology and outsourcing solutions.

    From its Brno Deliver Center Infosys provides technical support to more than 30 global multinational corporations.

    Why is it a wise decision to join Infosys?

    Infosys gives career opportunities to people with and without solid experience who are willing to absorb and implement technological innovations on a daily basis.

    Have you ever been in Brno?

    Living in the Czech Republic has many advantages including affordable living, a very good infrastructure, proximity to other European capitals, as well as an interesting history and culture, and beautiful nature.

    Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech !

    Interest Group

    Infosys (Czech Republic) s.r.o


    Infosys (Czech Republic) s.r.o.

    Role Designation

    232ASRPREX Senior Process Executive

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