Call Center Executive
Nightingales
Bangalore, Karnataka, IN
5d ago
source : Instahyre

Responsibilities :

  • Owns the conversion targets as shared by the team Lead CeC lead and deliver bookings and services aligned to business targets.
  • Communicates with patients / clients and referral sources both verbally and in writing to ensure patient / client questions and concerns are processed in a timely manner / in SLA.
  • Complies with all applicable company policies and procedures to meet the SOPs and company standards.
  • Improve performance based on feedback from quality teams, audits and C-Sat surveys to provide better customer experience and higher conversion %
  • Ensures quality customer service for internal and external customers.
  • Identifies and assesses customers' / patients' requirements quickly and accurately; Solves issues / problems systematically, using sound business judgment.
  • Consistently meets established productivity, schedule adherence and Quality standards.
  • Responsible for the resolution of escalated member calls that are received; would include complete coordination with the respective vertical supervisors and work around quickly to provide apt resolution to the customers.
  • Responsible to correct the member information & customer responses in the database including the customer addresses / contact details.
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