Job Description : Enable the team to meet the target ticket counts, compliant with SLA timelines etc.Align the team members in line with business objectives.
Mentor the team membersShould prepare monthly shift roster and resource plan for other requirements and share it with clientAddress the knowledge gap between offshore and onsite / client and address itNeed to have SDLC of the application, involving Development activities, Maintenance, Production bugs.
Hands on experience in build process, Release activities.Hands on experience in code review & code optimization.Business and Stake holder management and ownership of deliverablesMonitor and report project status and communicate the same with client.
Should take daily calls with customer and make sure the whole team is in line with business objective.Defining and assisting Team Leaders in the implementation of procedures and policies to ensure that a high quality service is delivered to customers and adherence to strict SLAs in a 24x7x365 operational support environmentEnable the team to proactively monitor the issues.
Motivate the team to find Root Cause Analysis of all kind of production issues and Develop utility to Monitor and Fix them automatically.