Team Leader
Cognizant
KOLKATA, West Bengal, India
6d ago

Description

Team Manager - CDM / PV

Qualification :

Graduate / Post Graduate / Doctorate degree in life sciences / Pharmacy / Medical sciences / Registered Nurse

Responsibility :

Business / Customer :

  • Interacts with Client / customer to manage and resolve customer requests through effective queue management (prioritization of demand).
  • Provides project updates.
  • Create / collate periodic reports for client report meetings.
  • Ensures data integrity of data presented to client.
  • CODING :

  • Compliance with timelines for coding activities.
  • Ensure Compliance with Coding Reports.
  • Perform Dictionary upversioning activity.
  • Serve as an SME to Medical Reviewers regarding the coding activities and guidelines.
  • Coordinate with the Cognizant onsite Medical Coding Specialist / Lead Data Manager.
  • Deliver or coordinate training for onsite and offshore medical coders.
  • Participate in creation and maintenance of projectspecific coding conventions.
  • Coordinate to manage Rave specific issues.
  • Use daytoday coding activities as a reference to define and create metrics.
  • Provide timely feedbacks, and hold regular team connect meetings and project meetings for various issues and updates.
  • Coordinate with data managers working on the same study.
  • Perform Operational QC.
  • Periodic Capture of Metrics and reporting.
  • Mentoring Team Members.
  • Line management responsibilities.
  • To see adequate resourcing, and work allocation for proper utilization across studies.
  • Ensure Quality, compliance and Audit readiness.
  • CDM :

  • 1 Ensure completion of Data management activities as executed by Data Managers.
  • 2 Contribute towards improvement in process, quality and efficiency to decrease the manual efforts.
  • 3 Ensure Adherence to project level SLAs and KPI.
  • 4 Face Internal, Client or Regulatory audits and assist in closure of findings wherever applicable.
  • 5 Responsible for overall quality of deliverables from the Data management team.
  • 6 Perform the Operational QC ( sample QC) for the DM deliverables.
  • 7 People management and resource / work allocation across projects.
  • Project / Process :

  • Ensure process deliverables are met.
  • Acts as an SME for the team to Identify & resolve issues and document all process changes.
  • Monitor & review first level processing.
  • Process complex Transactions.
  • Handle first level escalations from client.
  • Identify and assess service improvement opportunities.
  • Contribute to process improvement initiatives.
  • Perform quality checks / audits to ensure data integrity, error free processing & identification of risks.
  • Identify and report process changes.
  • Adhere to the mandatory industry regulation and compliance requirements for the given process.
  • Perform Audit, Foresee Risk and institutionalize necessary controls.
  • Knowledge Management :

  • Perform knowledge sharing.
  • Update Process documentation / user manuals as appropriate for the process.
  • Participate in knowledge transfer.
  • People / Team Management :

  • Ensures alignment to org driven metrics and hygiene needs in terms of.
  • a Pyramid and Span.
  • b Job Rotation of resources.
  • c Cross Skilling of Resources.
  • Mentors / coaches and grooms teams members to grow.
  • Drives teams learning and innovation index goals.
  • Delegates, assigns and reviews tasks given to team members for accuracy.
  • Performance Management and development plans.
  • Manages attrition and absenteeism.
  • Ensure Accurate Tracking and collating of Quality and KPI metric data.
  • Must Have Skills

  • Clinical operations
  • Clinical Data Management
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