Job Description : Experience : 4+ years of experience and is currently working on implementation of ServiceNow ITSM modules (IM, PM, CM, KM, CMS, PM, PPM, Asset, Service Catalog, CMDB and orchestration)
Job Description :
Customisation and Administration of Service Now Core Modules
SAM & CMDB Functional experience
Service Now Client side and Service Side Scripting & Script include
Data importing using Import Sets (Data Source / Import Sets / Transform Maps)
ServiceNow Web Services.
3rd party Integrations with Service Now
ServiceNow Certified System Administration
ITIL 2011 Foundation Certified
Technical Expertise :
Strong capability to perform :
Implemented ITIL Framework w.r.t Service Request Management, Configuration Management, Change Management etc. in large and medium scale environments using ServiceNow.
End to end creation and administration of custom applications in ServiceNow.
Used Web Services like SOAP and REST to link ServiceNow with existing tools in a network.
Implemented Access Control using ACL as well as Query Business Rules.
Implemented complex processes in ServiceNow using workflows.
Generating and scheduling reports and creating homepages to showcase Key Performance Indicators.
Administration and creation of interactive portals using Content Management System and Jelly Scripting to serve as link between end user and ServiceNow.,