Enforcement Officer - Airside Operations
GMR Group
Bangalore, Karnataka, IN
1d ago


To plan & Implement Bird & Animal control measures and Habitat management in accordance with the conditions of regulatory compliance and to ensure highest order of customer satisfaction for safe and efficiency of Aircraft Operations at IGI airport

To ensure policies, procedures, SOPs & other requirements are effectively implemented as per the requirements of the Regulator and by maintaining a close interaction for enforcing the same in the shifts with GHAs, Catering, and Fueling, BME & BHS operations for uninterrupted, safe & efficient operational management at IGI Airport.


Key Performance Indicators

Responsible for 100 % compliance of SOPs and work instructions as per the regulatory requirement in respect of Aviation Services.

  • No of non-compliance found during internal audit / assessment
  • ASQ scores
  • Monitoring performance by periodical checks to maintain efficacy.
  • No. of observations closed
  • To ensure uninterrupted, safe & efficient GHA, Catering, Fuelling, BME (Bridge Mounted Equipment) & BHS (Baggage Handling System) Operations during shifts.

  • No. of delays by each GHA
  • No. of delays by each Catering Company
  • No. of delays by each Fuel Company
  • Timely delivery of baggage in compliance with OMDA commitment.
  • Reduction in no. of bags on fallback.
  • No. of Incidents / Accidents reported
  • To ensure serviceability of equipment installed pertaining to Aviation Services at IGI Airport.

  • No. of equipment / serviceability
  • No. of equipment unserviceable & downtime.
  • Responsible for smooth administration, shift reports, log sheet, incident management, updating of inventory

  • No. of employee grievance resolved
  • No. of observations in reporting / MIS
  • To ensure regular interaction with the Stakeholders

  • No. of meetings,
  • No. of issues raised
  • No. of issues resolved within timeframe.
  • Man management, team development & Employee engagement

  • Engagement score / discipline in the team
  • No. of ideas / kaizen implemented.
  • Mandatory trainings planned v / s actual.
  • Initiate projects like BLIP, Kaizen, 5S, CIP to improve operational efficiency and cost containment

  • No. of CIPs & Kaizen projects undertaken
  • Target V / S Actual

    External - Roles you need to interact with outside the organization to enable success in your day to day work

    CISF, NSG and other Security agencies operating at Airport

    Customs, Immigrations, Embassies, Govt. Agencies


    Airlines, GHAs, Catering, Fuelling & BHS


    Internal - Roles you need to interact with inside the organization to enable success in your day to day work

    Airside Operations, Terminal Operations, AOCC

    Projects & Engineering, Commercial



  • Graduate & above from a reputed Institute

  • More than 5 years in GHAs / Aviation industry.

  • Team Leadership, Teamwork & Interpersonal Influence : Capability to develop & converge individual potential to execute team objectives.
  • Effectively intermingle and relate with individuals in a positive manner. Interview

  • Decision Making : Ability to systematically think through a problem and its component parts, garner relevant information and not taking things at face value. Interview
  • Execution and Operational Excellence : Ability and desire to execute with attention to detail, speed, accuracy and consistency Interview
  • Communication : Ability to listen, interpret, simplify complex concepts, thoughts & ideas in verbal / non verbal form. Interview
  • Problem Solving : Ability to identify solutions exploring different options in gathered information. Interview
  • Personal Effectiveness : Demonstrating responsibility & reliability through actions to manage critical and challenging situations. Interview
  • Business Insight : Ability to understand the implications of Business decisions and strive to enhance organizational performance. Interview
  • Managing Performance : Effectively monitors and measures performance. Develops people and drive results. Interview
  • Planning & Decision Making
  • Execution & Results
  • Strategic Orientation
  • Problem Solving & Analytical Thinking
  • Entrepreneurship
  • Capability Building
  • Social Awareness
  • Stakeholder Focus
  • Teamwork & Interpersonal influence
  • Personal Effectiveness
  • Innovation
  • Managing Change and ambiguity by creating Win-Win
  • Determination(Contextual and Flexible)
  • Learning Ability
  • Making & Navigating proposals
  • Scanning, Networking & External orientation
  • Airport Safety and Compliance
  • Airside Operations
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