Account Manager
Jones Lang LaSalle, IP, Inc
Bengaluru, KA
6d ago

Account Manager

  • Bengaluru, KA
  • TITLE

    ACCOUNT MANAGER Phillips Account

    POSITION GOALS

    Account Manager will be responsible for managing all aspects of the facility management service as per the Phillips SOW and Contract.

    In this capacity, the Account Manager is accountable for the India Phillips operations and achieve Management Plan and all key performance indicators including responsibility for managing the budgets as per contract and SOW, short and long-term projects, operations and maintenance, interface with Phillips Management and its business units and remote management of all facilities under the contract and customer satisfaction.

    DUTIES & RESPONSIBILITIES

    Provide the leadership to the Facility Management team on all Phillips sites across India.The single point of Management Control for FM in the portfolio.

    In consultation and collaboration with client & JLL management team, oversee the operation, staffing, performance and development of the Facilities Management service delivery staff.

    Ensure client satisfaction both internal and External.Demonstrate leadership, responsiveness and creativity.Understand the Facilities Management scope as per agreed SOW, develop / amend the client specific processes and procedures and ensure implementation and compliance of the processes.

    Responsible for Finance Management including budgeting, forecasting and achieving.Responsible for P&L.Responsible for implementation of short and long-term projects through in house project.

    Responsible for achieving cost reduction targets year on year.Develop and implement the annual management plan; accomplish key performance indicators as identified.

    Strong governance on all aspects of the contract.Coordinate discussions with each direct reports regarding goal setting, performance reviews, and career development planning and incentive / salary administration.

    Ensure compliance with JLL audit standards.Share best practices within Phillips & JLL management teamsStrong team player.

    MEASURES

    SLA and KPI delivery. Level of communication within the organization and with the client Management team. Finance Management for both Client & JLL including P&L.

    Continuous improvement in the following

    Morale and satisfaction of employees under managementClient satisfaction Internal & ExternalImprovement and savings initiatives for the client as well as JLL

    Identification of more business opportunities within the account.

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