Technical Support Associate Voice Process
Q source GlobalQ source Global
12d ago
source : Net4skills


One of our Best Client in IT Sector in Bangalore is hiring Technical voice process (C2H) for the designation Sr. Technical support

Descripción del trabajo

Role : Technical Support Associate (Voice Process)

Role Purpose :

To ensure that potential issues to IT service components are analysed and investigated for their root cause and permanent work around and hence negating the chance of the problem reoccurrence.

Managing the incidents effectively end to end in alignment with the ITSM processes and interfacing with Program Management Offices, Technical Resources and MSCs wherever applicable.

Key Responsibilities / Outcomes :

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements

Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures

Escalates complex problems to the Remote Support Engineering staff or Field Engineering

Typically provides technical support for Internal and External customers

Escalates complex problems to higher level of expertise within organization

Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-

systems and / or applications for customers and / or employees

Key Qualifications :

Experience 1 to 3 Years (handling calls)

Education PUC & Above

Excellent verbal and written communication.

Willingness and ability to work in shifts (24 x 7)

Good Knowledge On Operating Systems, Hardware, Networking and MS Applications

Multitasking and coordination skills

Team Player

Well versed with technology (understanding of networks, monitoring, DBMS, Windows)

Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Core Competencies :

Communication skills - written and verbal

Ability to work in a pressurized environment and able to deliver against a tight timescale

Act Independently and be self motivated

Excellent Problem Solving and Customer Service Skills


2 way cab facility (without any deductions).

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