Director, Core Engineer- Collaboration
S&P Global
Hyderabad, India
1m ago

The Role : Core Engineer Director - Collaboration

The Location : Buenos Aires

The Role : This role will be the owner of enterprise content management services at S&P Global. Reporting to the Senior Director of Collaboration within S&P Global’s Workplace Services team, you will be responsible for managing and helping to build the strategy for how S&P Global grows and uses SharePoint and Box and how these integrate into other key collaboration services.

The Impact : We are looking for someone that is part business analyst, part project manager, part developer, part enterprise content management engineer but also 100% customer obsessed and has a passion for process improvement, cloud technologies and enterprise transformations to join our team.

What’s in it for you : The possibility to work in a global team within a multinational company, keep developing your career in a new role for this location.

Responsibilities :

  • Ability to lead key transformation efforts to consolidate and migrate data to our strategic cloud-based file storage and sharing solutions and has expert level knowledge and experience with file migration tools and projects
  • Managing the vendor to provide day-to-day delivery and operations for enterprise content management services
  • Oversee major migration projects including the migration of network file shares to cloud file sharing services and the migration of SharePoint 2007 / 2010 to SharePoint Online
  • Set strategic direction, design and delivery of SharePoint Online, OneDrive for Business and Box as services to S&P Global employees
  • Maximize the use of SharePoint Online, OneDrive for Business and Box within S&P Global via promotion, evangelizing, sharing best practices and training end users
  • Work closely with business stakeholders to understand business requirements and identification of new uses cases
  • Transform existing business processes to utilize SharePoint Online and OneDrive for Business.
  • Experience in building and scaling applications for the Cloud and developing automation scripts
  • Lead integration efforts for SharePoint Online and OneDrive for Business into existing business process or tools (e.g. Salesforce)
  • Partner with our internal development team and vendor teams to evaluate, design, build and integrate custom solutions into SharePoint Online and OneDrive for Business
  • Manage a service provider that is responsible for delivering Level 1, 2 and 3 support and overseeing the day to day management and administration of the SharePoint Online and Box environments
  • Troubleshoot and manage resolution of issues by coordinating appropriate resources to ensure timely resolution and proactively work to reduce file collaboration support ticket volume
  • Function as the SharePoint Online and Box subject matter expert and internal escalation point for support issues that the Level 3 team cannot resolve
  • Work closely with the Information Security and Compliance teams to meet security and compliance requirements
  • Apply continuous improvement techniques to content management services to ensure the best in class experience for our end users
  • Function as the voice of the customer and provide feedback on how we can use our enterprise content and collaboration products to better serve our end users and customers
  • Communicates plans, status and issues to management and relevant stakeholders on a regular basis
  • Participate in the research and review of new technologies, equipment, and services related to enterprise content management solutions
  • Identify and publish key service success metrics, operational and performance metrics
  • What We’re Looking For :

    Basic Qualifications :

  • Bachelors Degree
  • 5-10 years of enterprise content management experience
  • Familiarity with implementing and supporting Software-as-a-Service solutions
  • Project management experience
  • Ability to architect, design, code, and unit / functional test software on a predefined schedule using technologies, techniques, and tools to ensure high quality, performance, secure, scalable and reliable software is implemented
  • Proficiency with SharePoint development, Box Platform API, REST API, JSON or PowerShell scripting
  • Familiar with Microsoft tools such as Power Automate and Flow
  • Experience leading and conducting content migration projects
  • Domain expertise in enterprise content management, business process management or IT infrastructure
  • Demonstrated understanding of network security including risk management and compliance
  • Familiarity with ITIL processes
  • Ability to work independently, keeping track of a number of continuing problems, requests, and projects
  • Candidate should possess strong application functional expertise, expertise in business application deployment cycles
  • Excellent organization and communications skills. MUST be highly collaborative and have excellent customer service skills
  • Natural leadership skills and ability to work with all teams in the Company.
  • BS / MS in Computer Science, Engineering, or related technical field. MBA a plus.
  • LI-KRD2017

    202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.

    2 - Middle Professional Tier II (EEO Job Group)

    Job ID : 255838

    Posted On : 2021-01-13

    Location : Buenos Aires, Argentina

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