Essential Duties and Responsibilities
Interact with interdepartmental personnel in a helpful, friendly, and positive manner.
Use department publishing, graphics, and collaborative tools, such as the Adobe Technical Communications Suite, to complete assignments competently and comfortably.
Understand the subject product and draft documentation accordingly. Review and edit existing documentation as required.
Be curious and meticulous, able to research and gather all required information. Detect and correct cross-product inconsistencies.
Manage large, multi-volume technical writing projects.
Estimate and plan documentation projects.
Required Individual Traits
Dedication to the accurate, attractive, and timely documentation of complex software, making it as easy as possible for customers to understand and use.
Strong interpersonal skills.
Enthusiasm about gaining new technical knowledge.
Required (Primary) Skills
Full professional proficiency (ILR Level 4 or better) in spoken and written English, preferably with professional experience interacting on a high level with American English speakers.
Ability to understand, compose an organizational structure for, and explain complex technical procedures.
Ability to write and edit documents according to published standards.
Experience with Adobe FrameMaker and Microsoft Office products including Visio.
Broad understanding of industry best-practices for technical documentation.
Ability to accurately estimate time and effort required for documentation projects, covering all the aspect of the documentation production process.
Awareness of business issues as they impact overall project plans.
Proven experience in software product documentation / publication.
Desired (Secondary) Skills
Any programming experiences
Experience in Agile teams
Experience with BPM, MADP or RPA platforms