Middleware Administrator EngineerLocation HyderabadExperience 5 15 years Mandatory Skills Strong experience in any Middleware tools with ApacheTomcat, 5+ years overall IT experience with at least 3 years experience in application server administration (Weblogic, Tomcat, IIS, Apache HTTP) andor in middleware administration (Tibco EMS, Apache Kafka, IBM MQ, Rabbit MQ) Minimum Relevant Experience 5+ Work Schedule This is a 24x7 support team.
The ideal candidate would be willing to work night and weekend shifts. The Middleware Support Analyst is primarily responsible for providing L2L3 24x7 support in complex and high availability external customerfacing websites.
Additional responsibilities include but not limited to the Alert monitoring, perform health checks, troubleshooting issues, perform escalation, managing bridge calls, perform root cause analysis and document knowledge articles.
Support web sites (application, middleware &amp infrastructure tiers) both within the organization and external at the hosting provider Good communication skills to communicate with customers across the Globe.
Having a good understanding of Incident, Change and Problem 5+ years overall IT experience with at least 4+ years experience in application middleware administrationsupport in technologies related to the web (Java, Tomcat, Apache etc.
Experience in supporting external customerfacing websites Experience in developing and maintaining custom web portals to automate administration tasks.
Experience with tools like ServiceNow, JIRA, Confluence, and SharePoint, and understanding of ITIL concepts and Agile methodology Welldeveloped analytical troubleshooting and problem resolution skills, including the ability to analyze complex situations.
High level of initiative and ownership mentality Must have experience in Linux platform and shell scripting. Should be able to troubleshoot and support middleware in Linux OS Good Handson experience on Monitoring tools like Dynatrace, AppDynamics, Splunk, ITSI Responsible for creating proactive and reactive monitoring methods, generating customer alerts within the Enterprise Event Management and Monitoring capability Familiar with Incident and change management process.
Must have good communication and writing skills. Able to drive meetings and coordinate different stakeholders.