Salesforce Support Engineer III
F5 Networks
Hyderabad
6d ago

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Why do you want to join our team?

F5 leads the market in building products to make every app run faster, smarter, and safer anywhere. To support our growing business, we need to expand our corporate IT organization by creating a new delivery center.

Come work at a place where innovation and teamwork come together to build and support the most exciting missions in the world! When you start this role, you will have the once in a lifetime opportunity to help develop our Salesforce support practices in our newly established office.

You get the adventure and independence of working at a start-up without any of the financial risks because you are supported by a growing Fortune 1000 technology company.

What will you do?

Our Salesforce Support Engineer will provide hands-on technical product support and will have a passion for diving into the code to perform root cause analysis.

In this role, you will liaise closely with technical and non-technical members of the business to resolve issues on time using analytical and programming skills to provide remediation plans forward.

You are relentlessly curious and driven to dig into a functional area and understand its nuances. Additionally, the Salesforce Support Engineer partners with Software Developer Engineer and Solution Architects to ensure that the application meets company service level standards and roadmap requirements

Your primary responsibilities will include :

SUPPORT responsibilities

  • Provide L2 / L3 production support to the Salesforce platform.
  • Serve as an escalation point for internal customer support and product teams
  • Perform root cause analysis to resolve technically complex issues and escalated customer technical issues to resolve the problem or qualify appropriately
  • Understand the business complexity and provide resolution / workaround to the user's problems.
  • Respond to critical production operational issues and follow up with the team for resolution.
  • Coordinate with different teams on the integration points and bring resolution to the problems.
  • Support ongoing Salesforce administration (create accounts / profiles, workflow, approvals, reports, dashboards, etc.).
  • Collaborate with the team to assess the cross-functional impacts of business decisions across the Salesforce platform and external applications.
  • Describe issues and work with the development team on engineering and implementation of technical solutions to them.
  • Generate custom reports based on the business need.
  • Monitor the application through tools and take appropriate steps to prevent failures and restore the service.
  • Provide minor changes in the code / configuration and able to deploy them into production.
  • Perform root cause analysis on the major problems and recurrent issues.
  • On-board new hires and make sure proper SFDC roles, profiles are assigned.
  • Update Field level accessibility depending on the team's roles and responsibilities.
  • Insert, update, and delete Accounts, Contacts, Opportunity, Products, and System Engineers, through Data Loader.
  • Troubleshoot Workflow email template issues.
  • Troubleshoot Report and Dashboard issues.
  • Partner with Site Reliability Engineers to deliver code to the higher environments (Stage and Production)
  • Provide onboarding assistance to new team members
  • other responsibilities

  • Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
  • Provide excellent customer service to IT internal and business partner customers
  • Perform other related duties as assigned.
  • What do you need to be successful in this role?

  • Strong skills in communicating with different roles in a scrum team.
  • Demonstrate in-depth knowledge of Salesforce Sales, Services, or Salesforce Community applications. Expert understanding in Salesforce data security model and working experience in setting up data security via configuration and coding alike
  • Demonstrated understanding of and experience with Salesforce.com architecture and API
  • Experience developing in Salesforce technologies such as Apex, Triggers, Lightning Design, and Visualforce pages
  • Ability to design, config, code, test, debug, and maintain Salesforce platform
  • Strong attention to detail, organization skills, and excellent problem-solving skills
  • Experience using Salesforce data tools (Data Loader, Visual Studio Code, Excel Connector, Demand Tools, Eclipse Force.com IDE)
  • Experience in HTML, XML, JavaScript, and SQL.
  • Experienced and has strong familiarity with Lightning.
  • Strong knowledge and experience with JavaScript using any one of these frameworks : React.js, Angular.js, Ember.js
  • Familiarity with Azure DevOps or other CICD Services
  • Experience working with technical and business stakeholders from global cross-functional teams.
  • Excellent analytical, critical thinking, and problem-solving skills
  • What will we look for on your resume?

  • Bachelor’s degree in Computer Science or equivalent experience
  • 5+ years of experience in Salesforce and Salesforce Community Support
  • Experience with Salesforce configuration, Apex, trigger, Javascript, CSS, HTML, Lightning component (Aura / LWC)
  • Experience with Salesforce DevOps tools like Copado, Flosum or GearSet
  • Experience with databases and basic SQL skills required
  • Experience multiple software development methodologies / lifecycles required
  • Good programming knowledge of at least 1 of the following : Java, C#, Python
  • Salesforce Certifications
  • F5 Networks, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

    Great Place to Work®️ Institute, is the Global Authority’ for creating, sustaining and identifying High-Trust, High-Performance CultureTM.

    Considered the Gold Standard’ in Workplace Culture Assessment, Great Place to Work®️ identifies Best Workplaces solely on the basis of Employee Feedback and quality of People Practices in an organization.

    No jury or individual can influence the results of the assessment.

    Great Place to Work® Certification is the most definitive Employer-of-Choice’ recognition that organizations aspire to achieve.

    The Certification is recognized world over by employees and employers alike and is considered the Gold Standard’ in identifying and recognizing Great Workplace Cultures.

    Every year, more than 10,000 organizations across 60 countries apply to get Great Place to Work CertifiedTM

    F5 has earned this recognition for creating a Great Place to Work FOR ALL the employees and has excelled on the 5 dimensions of building a High-Trust, High-Performance CultureTM Credibility, Respect, Fairness, Pride and Camaraderie.

    We have been certified as :

  • Great Place to Work Oct 2020 to Sep 2021
  • Among the top 75 Best Workplaces in IT & IT-BPM 2020
  • Great Mid-Size Workplaces - 2020
  • Best Workplaces for Women - 2020
  • Please visit, to know more https : / / www.greatplacetowork.in / great / profile / 50-Great-Mid / F5-Networks-Innovation

    The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

    Please note that F5 only contacts candidates through F5 email address (ending with f5.com) or auto email notification from Yello / Workday (ending with f5.

    com or myworkday.com) .

    Equal Employment Opportunity

    It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.

    This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.

    Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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