Center Head - Customer Service
Milk Infotech
Sector 50, Gurgaon, India
4d ago
source : Aasaanjobs

Head Customer Service Contact Center for Apollo TyresWill directly work with Apollo Customer Service Head and his direct reparteesThe contact centre has a current strength of 35 people, expected to grow to 60 in a year’s timeThe contact centre has the following charter : Resolve customer complaints about tyresAnswer customer price queries, dealership requests, location of Apollo dealer etc,Conduct customer survey about apollo tyres / competitors and related service feedback e.

g. alignment, wheel balancingProvide help to Apollo dealers, service centres, fitters etc regarding marketing material, uniforms, tools, machinery etcGather product feedback, analyze complaint pattern, and provide inputs to Apollo for product improvement, field services and increasing salesUse analytics for producing actionable insights from data generated in the contact centreSector 50, Gurgaon

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