HRS Team Manager-Timekeeping
Amazon
Hyderabad
-26m ago
source : Shine
  • Provide accurate and timely response to inquiries adhering to the SLAs
  • Understand and anticipate the downstream impacts from changes to time and attendance or pay impacting systems.
  • Manage the workflow of the team including service level adherence, absences, and increased volumes while maintaining team morale.
  • Understand impacts of changes in PeopleSoft system and how these will impact internal / external interfaces.

  • Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies.
  • Provide clear communication to partners and employees when researching and resolving inquiries.
  • Track, measure and report on the Service Level Agreement (SLA) metrics.
  • Demonstrate a high degree of discretion and confidentiality.
  • Manage escalations and investigate discrepancies.
  • Participate in a variety of project related activities, including analysis or preparation of documentation; communicate processes and best practices.
  • Conduct audits to ensure data accuracy and process adherence
  • Work timings : Should be flexible for working in 24 / 7 environment mandatorily
  • Project Management and Communications :
  • Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.
  • Participates in cross-functional process improvement initiatives.

  • Assist in developing and implementing training programs to improve the quality and productivity of the team.
  • Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.
  • Investigates discrepancies, finds and implements solutions.
  • Creates business cases and manages enhancements. Presents high quality data findings
  • Identifies need creates and distributes standard communications. Maintains departmental content in all channels. With manager oversight, develops and implements communication plans.
  • Responds to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with minimal guidance from Manager.
  • People Management :
  • Leading and developing a team of 10 or more Associates and Specialists; responsible for the overall direction, performance management, coordination and evaluation of the team and manage the team and ensure high service delivery and execution.
  • Actively participate in and drive the continuous improvement culture through KAIZEN and LEAN projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
  • Achieve performance goals and objectives in line with the network wide vision and goals.
  • Carrying out supervisory responsibilities in accordance with Amazon policies and procedures; additional responsibilities include interviewing, training and motivating employees;
  • planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.

  • Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency;
  • taking corrective action as necessary and documenting the issue and actions taken.

  • Customer Service :
  • Responds to queries from team, internal business partners, candidates and customers including high level leadership teams.
  • Managing key stakeholders both internal & external & partnering with them for process enhancement.
  • Subject Matter Expertise :
  • Acts as a Subject Matter Expert for customers and team.
  • Deep knowledge in one or more areas like Payroll and Time and Attendance Management.
  • Skip level escalation point for any Time and attendance process related issue.
  • Performs audits of team s work. Assists in developing and approving guidelines
  • 5+ years of HR Shared Services experience required along with timekeeping experience. Applicant need to be in People Management role and should have minimum 2-
  • 3 years of experience in the same role.

  • Experience with Kronos or similar time management software systems is mandatory
  • Bachelor s degree required from an accredited university
  • Superior attention to detail and ability to prioritize in a fast-paced environment to work in this rapidly changing HR environment
  • Experience creating process documentation.
  • Exceptional communication and organizational skills
  • Ability to self-audit for very high level of accuracy.
  • Ability to prioritize workflow daily and ensure service levels are achieved at all times
  • Deliver customer / team related trainings for Time and Attendance
  • MS Office experience required - Proven experience working with Windows, Word, Excel, and PowerPoint
  • Established subject matter expertise in time and attendance
  • Knowledge of the organizations inter-department relationships and the ability to work with all levels of the organization Six Sigma certification
  • Expertise on MIS
  • Creating Macro and writing SQL scripts
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