Branch Operation Manager - Bhopal
4d ago

Job Summary

Jana Small Finance Bank, erstwhile Janalakshmi Financial Services, is headquartered in Bengaluru. It is one of the 10 financial institutions which had received in-principle approval from RBI, in 2015, to set up a Small Finance Bank.

Established in Bengaluru in 2008, it went on to become the largest Micro Finance Institution (MFI) in India and was recognized globally as one of the world¢¢¢¢s innovative financial institutions working on the problem of financial inclusion.

Jana Bank received the final banking license in April 2017 and started banking operations on March 28, 2018. Under the leadership of its MD & CEO, Ajay Kanwal, Jana Small Finance Bank¢¢¢¢s vision is to become the leading inclusive digitised bank serving all customer segments and communities of an aspirational India.

Currently, post the transition phase, the bank is enabling its existing 45 lakh customers across 19 states in India to access banking services.

It has a Capital Adequacy Ratio (CAR) of about 35 percent and a loan book of INR 76 billion as of March 31, 2018. By 2020, the bank aspires to add four million customers.

The bank has deep domain expertise in banking and financial services, with the senior management team having 25+ years of average experience in the banking sector.

Its current employee strength is 15,000. By end of 2019, Jana Bank¢¢¢¢s 500 branches will be operational across 19 states, post-conversion of the majority of its microfinance storefronts into bank branches.

Bengaluru-headquartered Jana Small Finance Bank is regulated by the Reserve Bank of India (RBI).

Position : Branch Operations Manager


  • communication skills
  • Customer Service
  • Operations
  • Account Management
  • Team Management
  • Banking Domain Knowledge
  • Responsibilities and Duties

  • Branch Operations Head is one of the critical leadership positions in the bank as he / she spearheads the Operations function in a branch.
  • Branch Operations Head is responsible for the administration of the branch by overseeing daily operations like cash, clearing, transfer, Electronic Clearing Service (ECS) / Real time gross settlement systems (RTGS) / National Electronic Funds Transfer (NEFT),
  • Cash Deposit (CD), Fixed Deposit Receipt (FDR), account opening & customer service with a team of Tellers and FDOs.
  • He / She handles Internal and External Audit, provides data and oversees audit queries.
  • The Branch Ops Head also ensures resolution of customer complaints / issues within the prescribed TAT. He / She reviews Branch Operations reports,
  • Vault register & tracks exceptional transactions- Anti Money Laundering - AML alerts and ensures compliance with banking rules, regulations & procedures.
  • The Branch Ops Head is accountable for the lead generation of Current Account and Savings Account - CASA through the FDOs and Tellers.
  • Maintenance of cash balance as per Cash Retention Limit
  • Growth in Existing To Bank - ETB CA and SA Balances - Minimum Daily Average Balance - MDAB
  • Achievement of Aggregate Cross Sell points target
  • Resolution of complaints registered under CRMS, Phone Banking & Banking Ombudsman
  • Learning and Development of FDOs & Tellers : Training & Certification in various process related areas (Example : Risk, Fraud prevention, Banking regulations, etc. )
  • Average Score of Structured Visit Reports
  • Monitoring of Office Accounts and AML alerts
  • Required Candidate profile

  • Banking experience must
  • Good communication skill
  • Strong Ops knowledge
  • Team handling experience mandatory
  • Perks and Benefits

    Fixed salary + Incentives + Allowance + Insurance + Statutory benefits

    Required Experience and Qualifications

  • Experience : 4 - 7 years in Banking( Required )
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