Oracle HCM Fusion/ EBS HRMS - Techno Functional Opportunity
Bengaluru, Karnataka, India
4d ago
source : Linkedin

Detailed job description given below :

Work Location : Bangalore / Hyderabad

Experience : 2 to 15 years

Type of Hire : Permanent

Mandate Skills : Oracle HCM Fusion / EBS HRMS

The primary responsibilities of the role :

  • Opportunity to work with Flagship Product Fusion HCM
  • Enabling customers to be successful in their implementation and business
  • Troubleshooting issues that customers encounter while installing, implementing, upgrading or using Fusion HCM
  • Keeping up-to-date with the happenings in the area of expertise
  • Dealing with both technical and functional issues
  • Opportunity to understand the cloud business although hosting related issues are supported by Cloud Operations team
  • Interacting with customer / partners and fellow colleagues from across the globe
  • Global team having presence in India, North America, EMEA and Philippines.
  • Currently supporting Core HR, Performance Management, Goal Management, Profile Management, Payroll, Data Migration, Compensation & Benefits, Time & Labour and Absence Management.
  • Core of the job is to work on the issues that customer log via Oracle Support Portal in the form of Service Requests
  • Responding to the threads that are posted on HCM community available on Customer Connect.
  • Contributing towards the knowledge content and publishing it on MoS to enable customers self-service themselves
  • Opportunity to work on Release Readiness
  • Conducting WebCasts for customers and partners in niche areas so that they have the required knowledge to prevent issues
  • Knowledge sharing with fellow colleagues in the global team and opportunity to record trainings and making it part of the training plan
  • Working closely with dev teams and other stakeholders thus providing opportunity to build network
  • Team has members with varied experiences thus opportunity to be on fast track when it comes to learning
  • Job does NOT offer opportunity to travel or write code
  • Great opportunity to gain Functional knowledge
  • Internal environments are always up and running on multi-releases that can be used to replicate customers issues and learn product
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