Sourcing & Vendor Management - VMO Tool Support
Credit Suisse
Pune, Pune, India
13d ago

We Offer

As a next step in the evolution of Credit Suisse’s Third-Party Risk Management (TPRM) framework, the bank’s Sourcing & Vendor Management (SVM) function aims to increase its vendor management capabilities covering the bank’s key vendors by establishing the Vendor Management Office (VMO).

The VMO will work with divisions and corporate functions across the bank to deliver a consolidated / aggregated vendor view that enables Credit Suisse to better manage overall value, risk and performance of its vendor relationships.

A critical component of VMO is the SirionLabs tool. SirionLabs will be the central hub in the management of our contracts and vendor relationships and will be used by the Credit Suisse Contract Managers, Vendor Managers and Executive Sponsors as well as by different vendor representatives.

The Governance Support Analyst will primarily provide Level 1 support for SirionLabs to Credit Suisse / Supplier users as well as other key activities of the Governance team.

Support of SirionLabs tool :

  • Work with SirionLabs to configure the tool during the initial implementation in 2018
  • Work with users and the SirionLabs team to define issues and information needs and translate into implementable technical enhancement to the tool (configuration)
  • Perform User Acceptance Testing (UAT) on the tool
  • Perform user administration of the tool
  • Work with internal stakeholders, IT staff and SirionLabs in the context of change management, problem and incident management
  • Oversee and liaise with different technology teams to ensure that all feeds and updates between and amongst systems are fully operational
  • Establish tool metrics and measure them in a validated, consistent and repeatable process
  • Establish processes and controls to ensure data accuracy and integrity
  • Manage tool upgrades with SirionLabs to ensure compliance with Credit Suisse policies and to ensure tool productivity and stability
  • Identify actual and potential software problems and provide analysis to the SirionLabs’ team
  • Support users by explaining system capabilities, handling questions and solving incidents
  • Manage second line tooling support performed by SirionLabs
  • Make minor tooling configuration changes to and manage major tooling configuration changes together with SirionLabs
  • Contribute to the broader governance activities of the team, including but not limited to :

  • Define standardized reports in close collaboration with the different users and make them available in the tool
  • Prepare ad hoc reporting for different internal stakeholders
  • Coordinate creation and maintenance of VMO training materials
  • Coordinate the creation and provisioning of mandatory trainings in close cooperation with HR
  • Perform train the trainer sessions with the VMO team
  • Ensure all role holders are appropriately trained
  • Ensure all tool users are appropriately trained
  • Ensure a training log is maintained
  • Ensure communication materials are maintained and are kept up to date
  • BS / BA degree
  • Minimum of 3-5 years of relevant work experience
  • Prior experience with managing and maintaining a SirionLabs tool implementation is strongly preferred; otherwise experience with a similar tool is critical
  • 2+ years application support experience
  • 2+ years supporting SaaS solutions in a production / development / testing environment
  • Prior work experience supporting a bank or financial services institution is desired
  • Proven understanding of database / data warehouse design and architecture
  • Demonstrated ability to interact effectively across all levels within an organization
  • Excellent communication, written skills, analytic and project management skills
  • Excellent partnership and presentation skills and the ability to translate business, technology and regulatory requirements
  • Able to work independently as well as within a team composed of colleagues based locally and internationally
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