Functional Support Analyst - Trade Finance.
Société Générale
5d ago


Societe Generale Global Solution Centre (SG GSC), a 100% owned subsidiary of European banking major Societe Generale (SG), Our role and purpose is to enable the strategic vision of Societe Generale Group.

We are doing this by pioneering cutting edge innovation from Design Thinking to Smart Automation & Artificial Intelligence, and applying it to banking.

SG Global Solution Centre provides services in the areas of Application Development and Maintenance, Infrastructure Management, Business Process Management, and Knowledge Process Management, to Societe Generale's business lines around the world.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status .


To Deliver and ensure the Support Functions are at par with the best Industry practices.


Support with some BA exposure in Finance.

Provide support for Collateral Engine within the Commodity trade finance platform by performing various support & coordination activities in both Production & Preproduction environments.

Monitor the communication channels (mail box & phone), perform Incident Management (level 1 & level 2) by adhering the SLAs defined.

Knowledge / Working Experience with SQL Queries is Compusolry.

  • The candidate must have good understanding of Commodity Trade Finance domain.
  • Multitasking, working on multiple requests and should be able to prioritize the work.
  • Basic level of IT process awareness is an advantage.
  • Should have worked in an Agile teams.
  • Basis understanding of SQL queries is a must.
  • As part of functional support feature team, the candidate would be working towards maximum value delivered to the business by :

  • Assisting the users of the application with their queries
  • Automating the report
  • Challenging the business users on the value of the incidents raised by them and questioning the urgency.
  • Functional monitoring of the application and work towards improving it
  • Helping the users to capture the right requirements to be tagged under backlog
  • Co-ordination with IT teams on production bugs raised / improvement areas in the tool.
  • The candidate should be open to work in shifts.
  • Team player
  • Innovation oriented and open mindset
  • French language is a plus
  • Personal Skills :

  • Proven Ability to learn and work on latest technology, have good analytical skills and pickup fast.
  • Should have excellent communication, interpersonal skills and be a team player.
  • Should have been engaged on support topics
  • Experience working in an onsite-offshore model would be an advantage
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