Mega Walk-in Interview for Network Engineer - Service Delivery
Atria Convergence Technologies
Coimbatore, India
10d ago

Hiring Criteria :

Required Graduate or Diploma holder in any discipline

Hardware & Networking, MCSE and CCNA preferred

More than 4 years of work experience

Hands on experience in Trouble shooting of Networking and Hardware

Key Result Area :

Responsible for 100% customer Service, satisfaction and maintenance of network elements on field in the designated area

Job Description :

1.Assume overall responsibility for ensuring 99.99% Customer Uptime.

2.Ensure the installations at customer place happens within the agreed TAT and networks are maintained as per norms

3.Ensure support for timely connectivity for all the cross functional teams.

4.Maintain the network database and submit the required report to the reporting manager on regular intervals.

5.Attend customer complaints on field and give quality resolution within the TAT.

6.Provide timely resolution of technical complaints through analysis / trouble shooting.

7.Analyze repeat complaints and ensure implementation of corrective measures through escalations if required

8.Avoid Churn of customers through better service within the SLA or Commitment.

9.Responsible for process adherence.

10.Provide structured feedback to management to provide permanent solutions to improve service level

Salary : INR 1,00,000 - 2,50,000 P.A. Petrol Allowance + Incentives+ Mobile Allowance

Industry : Telecom / ISP

Functional Area : IT Hardware, Technical Support, Telecom Engineering

Role Category : Telecom

Role : Maintenance Engineer

Employment Type : Permanent Job, Full Time

Keyskills : Hardware NetworkingCCNAMCSENetwork EngineeringChurnService LevelNetwork ElementsCustomer ComplaintsService DeliveryCustomer Service

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