Officer - Customer Service & Payments- Indore
DBS Bank
India
49d ago

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

  • Ensure adherence with laid down processes and controls and manage Operational risk for the Branch.
  • Adherence to agreed TATs with Business thereby ensuring customer satisfaction.
  • Compliance with all regulatory and internal guidelines and policies relevant to T&O.
  • Manage audit at Branch and ensure minimum satisfactory rating at all times.
  • Ensure smooth functioning of the Branch by supervising activities relating to Facilities Management, IT, CRESA, GPS at branch level.
  • Manage & control all operational functions of the Branch and define roles and responsibilities clearly for all team members.
  • Ensure adequate coordination with centralized operations teams to maintain high quality service and customer satisfaction.
  • Ensure timely receipt and submission of regulatory and other reports by / from the Branch.
  • Monitor SLAs with all the Central Operations units.
  • Participate in all critical system enhancement and process improvement exercises within T&O.
  • Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
  • Requirements

  • Knowledge of all aspects of branch banking and Operations.
  • Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
  • Leadership & management skills.
  • Apply
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