Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.
In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Ensure adherence with laid down processes and controls and manage Operational risk for the Branch.
Adherence to agreed TATs with Business thereby ensuring customer satisfaction.
Compliance with all regulatory and internal guidelines and policies relevant to T&O.
Manage audit at Branch and ensure minimum satisfactory rating at all times.
Ensure smooth functioning of the Branch by supervising activities relating to Facilities Management, IT, CRESA, GPS at branch level.
Manage & control all operational functions of the Branch and define roles and responsibilities clearly for all team members.
Ensure adequate coordination with centralized operations teams to maintain high quality service and customer satisfaction.
Ensure timely receipt and submission of regulatory and other reports by / from the Branch.
Monitor SLAs with all the Central Operations units.
Participate in all critical system enhancement and process improvement exercises within T&O.
Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
Knowledge of all aspects of branch banking and Operations.
Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
Leadership & management skills.